Shipments and returns
The terms of shipment will be arranged after contact in every order.
The products are all handmade and upon customer order exclusively for him. They are shaped to his personal requirements, so the return of the product is possible only if any of the following applies:
- Dimensions, design or color are not the agreed which should be clearly defined either through the order or through the e-mail.
- If the product doesn't reach the destination intact in case the transfer is made from metallaz.gr or to the transport company where it will be accompanied by a ticket for correct delivery.